Zendesk Ticket

Interact with Zendesk tickets

This node signs in with a credential: API Key. See Connect a credential.

Actions

Steps this node can perform. Add one from Add a step, then pick the action.

Create Ticket

Create a new Zendesk ticket

Settings

No settings.

Output

Later steps use this data by picking this step in the $ picker. For example, audit is $.<step ID>.output.audit.

{
  "audit": {},
  "ticket": {
    "assignee_id": 0,
    "created_at": "string",
    "description": "string",
    "id": 0,
    "priority": "string",
    "requester_id": 0,
    "status": "new or open",
    "subject": "string",
    "tags": [
      "string"
    ],
    "type": "string",
    "updated_at": "string",
    "url": "string"
  }
}

Example values show the shape of the data, not real values. See Using data from earlier steps.

Field descriptions

Field	Type	Description
audit	Object	The audit record Zendesk creates with the ticket
ticket	Object	The created ticket as returned by the Zendesk API
ticket.assignee_id	Number	User ID of the assignee
ticket.created_at	Text	Creation time, ISO 8601
ticket.description	Text	First comment on the ticket
ticket.id	Number	Ticket ID
ticket.priority	Text	Ticket priority
ticket.requester_id	Number	User ID of the requester
ticket.status	Text	Ticket status, e.g. new or open
ticket.subject	Text	Ticket subject
ticket.tags[]	List	Ticket tags
ticket.type	Text	Ticket type
ticket.updated_at	Text	Last update time, ISO 8601
ticket.url	Text	API URL of the ticket